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Configuration Manager

Apply Share Job ID 1247 Category Information Technology Job Location Redwood City, California Posted Date 01/18/2019

Overview:

This role is for a Configuration Manager who runs and owns the Configuration Management processes, including effective governance and execution, technology direction, data integrity and quality management, performance monitoring, and support of continual service improvement activities.

This position coordinates a diverse and global organization, driving compliance to global processes that ensure stability, security, and control of the production configuration management database (CMDB). Including but not limiting to ensuring Service Mapping, Discovery is done effectively. Getting in touch with senior stakeholders in the IT estate to understand the structure and ensure effective mapping is replicated in ServiceNow

Responsibilities/Key Tasks ·
- Engineer and administer service management processes for asset and configuration management
- Facilitate the negotiation of the scope of the Configuration Management process in collaboration with the project steering committee, process owner, and IT and business stakeholders.
- Create, update, and maintain policy, process, and procedure documentation supporting asset and configuration management and serve as the communications conduit in promoting the CMDB and its value.
- Define technology requirements for asset and configuration management (CMDB) as well as integration requirements to support other IT Service Management processes
- Model data repositories and key relationships (e.g. system to service mappings) and ensure ability to accurately assess service impact of proposed changes and in-fight incidents using these mappings.
- Ensure data quality and integrity of the service asset and configuration repository, with an emphasis on reflecting real-time state of the configuration items
- Identify critical success factors and develop/report on KPIs that adequately measure success
- Manage a continual improvement plan for asset & configuration management processes and technologies.
- Engage Senior Stakeholders for key CI relationships and ownership information.

Qualifications/Education:
- A Bachelor's degree and minimum of 10 years of work experience in Technology industry with a focus on IT infrastructure and operations and a basic understanding of business topology
- A minimum of 5 years' experience in Configuration Management with strong subject matter expertise in IT Service Management processes including Configuration Management, Change Management, Incident Management, Problem Management, and Release Management
- Overall knowledge of ITIL's Service Design, Service Strategy, Service Transition, Service Operations, and Continual Service Improvement processes (ITIL v3). And a Minimum ITIL v3 Foundation certification
- Significant work experience with the ServiceNow platform and modules supporting the ITIL Lifecycle, as well as a solid understanding of the platform's architecture and databases schemas to ensure Service Mapping is understood and devised.
- The ability to interact with regulatory bodies such as internal and external audit agencies to secure necessary approvals and decisions as and when required
- Excellent teamwork and communication and information sharing skills. Strong interpersonal and employee relations skills as well as the ability to influence in a global environment. Strong process and organizational skills

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This role is for a Configuration Manager who runs and owns the Configuration Management processes, including effective governance and execution, technology direction, data integrity and quality management, performance monitoring, and support of continual service improvement activities.
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If you want to be part of a team that prides itself in teamwork and developing cutting-edge technology at Genomic Health, apply today!