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Facilities Operations and Maintenance Manager

Apply Share Job ID 875 Category Laboratory Operations Job Location Redwood City, California Posted Date 03/20/2018


The Operations and Maintenance Manager is responsible for the direct management and daily supervision of the Facilities Maintenance staff and contracted service providers. He or she has primary accountability for ensuring that the company's buildings and related building support equipment are maintained at optimum service levels through proactive monitoring, rapid response to issues, and maintaining the required skills and capacity within the team. The manager is responsible for directing and developing the Facilities Maintenance staff and for performing skilled building and equipment maintenance as needed. The manager will establish and maintain policies and procedures which ensure that building and equipment maintenance are performed at required frequencies. This is a key position for ensuring business continuity at Genomic Health by ensuring uninterrupted availability of properly functioning equipment and facilities required for daily operations.


·Oversee and administer all aspects of facilities maintenance activities associated with the support of buildings, building support systems and related equipment.
·Monitor and track daily submitted work orders to ensure appropriate prioritization and assignment to staff, contractors and service providers.
·With aid of the CMMS (computerized maintenance management system}, define and establish required frequencies of maintenance and service necessary to maintain optimum equipment performance.
·Supervise and mentor direct reports, including interviewing, hiring, training, goal-setting, and performance evaluation.
·Inspect and ensure that all maintenance work performed complies with applicable code, quality and service standards.
·Continuously assess short and long-term workplace and service demands to ensure correct alignment of staff resources to meet performance and operational requirements.
·With the assistance of the Facilities Coordinator, maintain building and equipment files and maintenance records.
·Perform administrative responsibilities including establishing, monitoring and controlling the Maintenance Department budget to ensure spending remains within approved and budgeted levels.
·Continuously evaluate service provider performance for compliance with service contracts and established company performance standards.
·Ensure that safety procedures and practices are adhered to by all maintenance staff, vendors, suppliers, service providers, contractors and any other persons involved in maintenance operations.
·While acting in a lead role, work with maintenance department staff to assess and troubleshoot equipment performance issues. Identify root cause and develop proposed corrective and preventive action as required.
· Plan for and manage the installation of equipment as may be required for replacement and new installations.
·Plan and schedule after-hours support of critical systems maintenance. On an as required basis respond to building and equipment related emergencies during off-hours, weekends and holidays.
·Identify, implement and monitor energy conservation measures which promote sustainability and reduce operating costs.
·Serve on and partner with the site Safety Committee. Ensure that at all times, any equipment impacting safety remains constant and good operating condition.
·Review drawings and provide input as needed for construction and capital projects.
·Perform other duties as required and assigned.

QUALIFICATIONS - Experience, Knowledge and Required Skills:

Minimum ten years of experience with an attained journeyman skill level in a discipline related to the facilities maintenance or construction industry, with at least four years of experience as a manager/supervisor.

·Four years of college or equivalent. Completion of an apprenticeship training program within the construction/maintenance industry and/or equivalent training and education.
·Thorough understanding of commonly used systems and procedures associated with preventative maintenance, scheduling, and CMMS programs.
·Knowledge of major trade disciplines including heating, ventilation and air conditioning (HVAC), electrical, plumbing, and carpentry is essential.
·Knowledge of BMS (building management systems) and HVAC controls typical to a high-tech office and laboratory environments.
·Ability to read, analyze, interpret blueprints, equipment schematics, and operation and maintenance manuals.
·Exceptional written, verbal and interpersonal skills required for routine and daily communication with employees, managers and internal customers at all levels within the company. Ability to write standard operating procedures, employee performance reviews, routine correspondence and documentation internal to the company is required.
·Ability, experience and successful track record of mentoring and developing subordinate employees to maximize their skills and capabilities within the facilities maintenance field.
·Ability and strong desire to provide superb customer focused service while engaging constructively and proactively with internal customers are required.
·Able to troubleshoot and interpret complex service/equipment issues and recommend a course of action, including the ability to prioritize and drive to results with high emphasis on performance and quality.
·Ability to work independently as an individual contributor and as part of a team.
·Knowledge of common wet laboratory infrastructure and utility systems including RO/DI water, CDA (clean dry air), compressed gases, fume hoods, safety equipment, etc.


·Knowledge of Building, Fire, Life Safety, Federal, State and local codes and regulations applicable to facilities maintenance operations within high-tech office and laboratory environments.
·Ability to perform hands-on service and maintenance tasks to augment current staff and help to train and develop subordinate employee technical skills.
·Prior experience of having served as an ERT (emergency response team) and first aid team member.


The Operations and Maintenance Manager is responsible for the direct management and daily supervision of the Facilities Maintenance staff and contracted service providers.
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If you want to be part of a team that prides itself in teamwork and developing cutting-edge technology at Genomic Health, apply today!