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Speaker Program Intern

Apply Share Job ID 928 Category Customer Service/Accessioning Job Location Redwood City, California Posted Date 05/26/2018

Overview:

OVERVIEW
The Speaker Program Specialist Intern is primarily responsible for providing program support of the daily operational components of Genomic Health's Speaker Program. This includes the communications between healthcare providers, internal stakeholders, field sales and event planners. It is imperative that the Speaker Program Specialist possess exemplary customer service skills, have a demonstrated ability to work independently and also function effectively as a member of the Genomic Health team. The Speaker Program Specialist will be required to collaborate with Field Sales, Marketing, Finance, Medical Affairs and Compliance teams to meet program deliverables in accordance with company policy.

The Speaker Program Specialist Intern will also need to understand not only the technical aspects of the services that GHI offers, but must also possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal GHI personnel to ensure successful execution of all core job responsibilities.
RESPONSIBILITIES
· Supports the Speaker Program Manager in all aspects of managing the Speaker Programs
· Assist in the coordination of nominations and execution of contracts of Health Care Professionals (HCP).
· Review event plans or other program documents to determine eligibility criteria.
· Manage program deliverables to ensure compliance with program conditions and cost management requirements.
· Reconcile HCP expenses for reimbursement and collaborate with Finance on timely payment of events.
· Assist in managing various customer requests such as client audits, ad hoc reporting, business rule revisions and program/project change requests.
· Advocate client needs, share best practices and provide process improvement ideas with GHI Sales, Sales Management, Commercial Operations and Product Marketing teams.
· Investigate and resolve program issues in a timely manner.
· Provide telephone and email responses to contracted HCPs to resolve issues and provide end-user support.
· Work closely with the Event Manager vendor to ensure timely management of system-specific service tickets.
· Support in providing program updates to Sales Management containing analysis of total programs monthly, quarterly and annually; updated roster of contracted speakers, utilization, trends and other analyses.
QUALIFICATIONS
· Strong customer service, communication and analytical skills are required.
DESIRED SKILLS AND EXPERIENCE
· A confident self-starter, who can work independently, but also be a team player.
o Working knowledge of relevant software systems (e.g., MS Word, Outlook, Excel, PowerPoint, SharePoint, etc.).
o Must have strong verbal, written and interpersonal skills in order to interact with, focus, resolve conflict and drive consensus among individuals from a variety of cultures and disciplines.
o Ability to handle multiple projects simultaneously but remain organized.
o Maturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority.
o A deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion at GHI for both the field sales team and health care providers.
o Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
o While being organized and logical, must balance this with a high degree of flexibility to change direction when needed.
o Ability to prioritize activities and workload, taking a systematic approach to addressing issues.

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Apply today to be apart of our exiting team as a Speaker Program Intern. In this role, you will have the opportunity to provide program support of the daily operational components of Genomic Health's Speaker Program. You will have the opportunity to spend the summer with other great interns.
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If you want to be part of a team that prides itself in teamwork and developing cutting-edge technology at Genomic Health, apply today!