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Senior Service And Applications Engineer I

Apply Share Job ID 1672 Category Engineering Job Location Redwood City, California Posted Date 02/21/2020


As a member of our Service & Applications Engineering team, this Engineer is responsible for service and applications support of complex robotic workstations, qPCR instruments, as well as other laboratory equipment. He or she will conduct preventative maintenance and troubleshoot instrument problems by performing root cause analysis, implementing and documenting appropriate corrective actions, while maintaining instruments to peak performance for Exact Science's various laboratory environments. These environments include the Clinical Laboratory where our industry-leading Oncotype DX® clinical diagnostic assays are run, the R&D laboratories where new product concepts are developed, and our Manufacturing and QC laboratories, which provide high-quality reagents for use in the other lab functions within Exact Sciences

The successful candidate will have hands-on experience with liquid handling robotics and an in-depth understanding of current laboratory instruments used for nucleic acid isolation, quantification, and downstream analysis using quantitative RT-PCR. Activities will include responding to instrument-related errors, performing root cause analysis to identify the problem, and implementing an appropriate corrective action to repair the instrument in a time-critical customer service-oriented manner. He or she will be expected to develop a working knowledge of all Exact Sciences laboratory processes and associated systems such as our Laboratory Information Management Systems (LIMS).

This Service Engineer II will participate in cross-functional teams working in a variety of areas. These efforts will require excellent communication and collaboration with colleagues in Process Engineering, Assay Chemistry, our Clinical and Development Laboratories, Program Management, Research, Analytical Sciences, Manufacturing, Quality Assurance, and other groups.

The ideal candidate will be working cooperatively in a dynamic and interdisciplinary laboratory environment, adapting quickly to change and new technical challenges while providing strong technical leadership. This is an excellent opportunity for a team player to participate in the growth of a fast-paced, pioneering company that is developing systematic approaches to applying genomic technology to health, disease, and medical practice.

The position will report to the Service Engineering Manager within the Service Engineering Group organization.


· Work cooperatively with teammates and other cross-functional groups to ensure continued operation and maintenance of commercial processes within the Analytical, Clinical Sequencing, Genomic Sciences, and Manufacturing laboratories.
· Troubleshoot, diagnose and resolve complex hardware and software issues of robotic workstations, qPCR instruments, and other laboratory equipment utilizing root cause analysis methodologies
· Performing Installation Qualification (IQ), Operational Qualification (OQ), and Process Qualification (PQ), functional and verification testing on laboratory equipment as required in accordance with quality requirements
· Performing equipment Preventative Maintenance and/or Calibrations as required in accordance with quality requirements
· Serve as subject matter expert on highly complex automated laboratory systems and operational processes, and as such, will assist in defining support and servicing processes, operational policies, and quality requirements.
· Serve as a technical representative with external groups (other GHI engineering groups and end-users) to provide sustaining and service engineering perspectives and expertise as it pertains to the development of novel workflows and/or process improvements.
· Assist with performing administrative and technical reviews of service documentation to ensure completeness and accuracy in accordance with GHI's Quality Management System
· Write, review, and revise detailed technical IOOQPQ documents, Standard Operating Procedures, and Work-notes incorporating input from other groups efficiently and effectively.
· Engage junior service engineers by mentoring on best practices in processes, sustaining engineering, and quality. Participate and contribute to developing subject matter experts via knowledge transfer through example and hands-on training.
· Assist with directing junior team members and support staff with daily scheduling, operational tasks, and training
· Support the best principles of Clinical Laboratory Improvement Amendments (CLIA), Good Laboratory and Clinical Practices (GLP/GCP) and ISO 13485 as it pertains to installation and servicing provisions.
· Participate in 24/7 week-long Service Engineering on-call rotation with other team members
· Other duties as assigned
· The role is an Individual Contributor


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company's affirmative action program are available to any applicant or employee for inspection upon request
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If you want to be part of a team that prides itself in teamwork and developing cutting-edge technology at Genomic Health, apply today!